Investment concept & investment approach

• Why are the verification documents required?
  Why are the verification documents required?Why are the verification documents required?Why are the verification documents required?Why are the verification documents required?

• Which documents are required for account verification?
  Which documents are required for account verification?Which documents are required for account verification?Which documents are required for account verification?Which documents are required for account verification?

• Why are the verification documents required?
  Why are the verification documents required?Why are the verification documents required?Why are the verification documents required?Why are the verification documents required?

FAQ

• How can I reset my password?
  To reset your password, follow these easy steps:
  If you know your password and simply want to change it, then log in and go to the ‘My Account’ section. There is an option there to change your password.
  If you are unable to log in, then select the ‘login’ button at the top of the page and just below the login fields, you will see an option that says, ‘Forgot My Password’. Click on this link, enter your account email address, and submit. You will receive an email shortly with further instructions on how to reset your password.

• Is it possible to change the base currency for my account?
  Once your account is opened, the base currency cannot be changed. To have your account in another currency, please contact support and they will assist you in creating a new account with the desired base currency.

• How do I increase my leverage?
  If you wish to increase your available leverage, please contact our support. However, be aware that you will need to meet certain requirements to qualify for higher levels of leverage.

• Where do I update my personal information?
  Simply log in and visit the ‘My Account’ section. From there, you will be able to edit certain profile fields. To change your email or default currency, you will need to contact support.

• Which account type should I choose?
  We have various account types to match your trading needs and style, and how much capital you plan to trade with. Please look at the Account Types page to learn more and if you still have questions, support will be more than happy to assist.
  

• How do I change my account type?
  Please check that you meet the requirements for the type of account you want to change to. You can find all the relevant information on the Account Types page. If you meet the requirements, please contact support and they will make the change for you.

• Can I use my spouse’s trading account?
  We will need written consent from your spouse confirming that they are allowing you to use their account. Please send this confirmation to [email protected]

• What is account verification and why must I do it?
  As a financial services organization we are obligated to abide by KYC (Know Your Customer), anti-money laundering regulations and various other processes. KYC requires confirming the identity, residential address, and payment method of all clients. The account verification process is also to protect your account from any unauthorized use. The process is quick and easy. We highly recommend completing the verification as soon as you open your account to get it out of the way and allow you to focus on your trading.
  

• What documents are needed for account verification?
  ou will need to upload the following documents and please ensure the images are clear and legible:
  • Proof of Identity – A colour photo or scan of your valid government-issued ID, driver’s license, or passport.
  • Proof of Address – A photo or scan of a utility bill or bank statement that is no more than 3 months old. It must show your full name and residential address.
  • Proof of Payment Method – If you are using a debit or credit card to fund your account, please send a photo or scan of the front and back of the card showing your name, expiry date, and partial card number. Please cover the middle 8 digits for security purposes, so only the first and last 4 digits are visible.